IT Operations & Infrastructure
Type: value-stream Source: machine/entities/value-stream/vs_it_ops.json Synced: 2026-02-16T04:10:00.206Z
Details
- Stream ID: vs_it_ops
- Description: IT infrastructure management and technical support
- Trigger: Employee submits IT request or system monitoring alert
- Outcome: Issue resolved, system operational
Stages
1. Request Intake & Triage
- Owner Position: 2ee4a6fb-8b06-805b-9bb6-c37fdf20bf58
- Duration: 30 minutes
- Inputs: IT ticket, System alerts
- Outputs: Ticket prioritized, Assigned to queue
2. Issue Diagnosis & Planning
- Owner Position: 2ee4a6fb-8b06-805b-9bb6-c37fdf20bf58
- Duration: 1-2 hours
- Inputs: Ticket details, System logs
- Outputs: Root cause identified, Fix plan
3. Solution Implementation
- Owner Position: 2ee4a6fb-8b06-805b-9bb6-c37fdf20bf58
- Duration: 2-4 hours
- Inputs: Fix plan, Required access
- Outputs: Fix deployed, Testing complete
4. Verification & Documentation
- Owner Position: 2ee4a6fb-8b06-805b-9bb6-c37fdf20bf58
- Duration: 30 minutes
- Inputs: Deployed fix
- Outputs: Issue resolved, Ticket closed, Documentation updated
Timeline
- Created: 2026-02-07
- Updated: 2026-02-07