Customer Support & Returns
Type: value-stream Source: machine/entities/value-stream/vs_customer_support.json Synced: 2026-02-16T04:10:00.206Z
Details
- Stream ID: vs_customer_support
- Description: Customer inquiry and return/exchange handling
- Trigger: Customer submits inquiry or return request
- Outcome: Issue resolved, customer satisfied
Stages
1. Inquiry Intake & Triage
- Owner Position: 2ee4a6fb-8b06-80a1-afa6-c3759f10f00e
- Duration: 24 hours
- Inputs: Customer message, Order history
- Outputs: Issue categorized, Response sent
2. Return/Exchange Authorization
- Owner Position: 2ee4a6fb-8b06-80a1-afa6-c3759f10f00e
- Duration: 1 day
- Inputs: Return request, Return policy
- Outputs: RMA issued, Return label sent
3. Returned Item Processing
- Owner Position: 2ee4a6fb-8b06-8058-b103-d7f1871d236b
- Duration: 2-3 days
- Inputs: Returned item, RMA
- Outputs: Item inspected, Refund/exchange initiated
4. Resolution & Follow-up
- Owner Position: 2ee4a6fb-8b06-80a1-afa6-c3759f10f00e
- Duration: 1 day
- Inputs: Refund completed or exchange shipped
- Outputs: Customer confirmation, Case closed
Timeline
- Created: 2026-02-07
- Updated: 2026-02-07