채널톡 ALF AI 자동화 도입 검토
Type: 태스크 Status: 1_todo
설명
Background 채널톡 주간 리포트(2/1~2/7)에 따르면, 배송 관련 문의가 전주 대비 +25건 증가(36건) 하였고, 첫 응답 시간은 6시간 25분, ALF AI 관여율/해결률 모두 0% 입니다. 핵심 이슈: 단순 반복 문의(배송 조회, 예약 배송 일정 등)가 전체 상담의 대부분을 차지 응답 리드타임이 길어 고객 이탈 리스크 증가 ALF(채널톡 AI 자동화)가 현재 전혀 활용되지 않고 있음 CEO 코멘트: “배송 관련한 단순 상품 문의가 늘어나는 와중에 답변 리드타임이 높아 ALF(채널톡 AI 자동화) 도입을 서서히 고려해봐야할 것 같습니다.” 📎 원본 소스
- 채널톡 Weekly Report (2/1~2/7) — CEO 포워딩 코멘트 포함
- 채널톡 Weekly Report (1/25~1/31) — ALF 자동화 권장 코멘트 Objectives 측정 가능한 목표를 써주세요 채널톡 ALF AI 기능 분석 및 도입 시나리오를 정리한다 자동화 가능한 FAQ 유형(배송 조회,
메타데이터
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- 최종 갱신: 2026-02-09
- 생성일: 2026-02-09
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