[SOP] Issue Escalation
Type: 태스크 Status: 5_done
설명
SOP-MGT-002 | v1.0 | 2026-02-12 | 승인: CEO (선빈) Purpose (목적) 업무 수행 중 발생하는 이슈(블로커, 품질 문제, 납기 위험, 리소스 부족 등)를 정해진 시간 내 정해진 경로로 상위 의사결정자에게 보고하여 빠른 해결을 이끌어낸다. → 소스: 2000Atelier DSMS 에스컬레이션 정책, KYNDOF IMS Master Scope (적용 범위) [code:javascript] ✅ 적용 범위:
- Kyndof 전사 업무 중 발생하는 모든 이슈 (2000Atelier + 2000Archives + Corporate)
- Tasks DB에 등록된 업무의 블로커/지연/품질 이슈
❌ 비적용 범위:
- 고객 CS 문의 → [SOP] Customer Service Processing 참조
- 일상적 질문/확인 사항 → Slack DM 또는 채널에서 직접 해결 사전 조건 Slack 워크스페이스 접근 가능 Issues DB 편집 권한 Tasks DB 조
메타데이터
- Machine ID: 330a3b1e-7f26-7b74-cc74-76a07f44e53c
- 소스: notion
- 최종 갱신: 2026-02-12
- 생성일: 2026-02-12
- notionPageId: 3044a6fb-8b06-81c4-bbe1-e26fba0818fd
- notionDatabase: tasks
- rawPath: raw/notion/databases/tasks/3044a6fb-8b06-81c4-bbe1-e26fba0818fd.json
- Depth Sum: 0
- Business Day Since Created: 4
- Blocked by: []
- IsBlocking: false
- isRequest: false
- C(자문 직책): []
- Assignee(legacy): []
- Action Status: Recently Added
- Due in 7 Days (1): false
- A(책임): [“선빈 Seonbin”]
- B(백업 직책): []
- R(실행 직책): []
- self: [“3044a6fb-8b06-81c4-bbe1-e26fba0818fd”]
- Type: [“SOP”]
- Output:
- External Participants: []
- Created at: 2026-02-11T14:36:00.000Z
- Event/Milestone: false
- Context: []
- Last Edited by: 00000000-0000-0000-0000-000000000003
- C(자문): []
- StopBot(C): false
- People(legacy): [“Kawaii”]
- Blocking Status:
- Sub-functions: []
- KPI: []
- Created Time: 2026-02-11T14:36:00.000Z
- I(통보): []
- Rollup: []
- StopBot(I): false
- KPIs: []
- Creator: Kawaii
- StopBot(A): true
- Priority Status:
- Hypothesis: []
- isComplete: true
- Depth: 1
- Total Eisen Score: -4
- Due Tomorrow: false
- Eisen Status: ✅Done
- Input:
- Eisen Tags: []
- A(책임 직책): []
- Last Edited Time: 2026-02-12T15:33:00.000Z
- S(지원): []
- Business Model: []
- StopBot(R): true
- External Organizations: []
- Project(old): []
- Discussion Status: Discussion
- Due in 14 Days: false
- StopBot(S): false
- Sub-item: []
- Past Due: false
- Functions: []
- Description(without name): ✅
- DONE?: true
- Context(Custom): []
- R(실행): [“지영 Jiyoung”]
- Maintenance Score: 5
- isActive: false
- Project Owner: []
- Project Manager: []
- Doing Today?: false
- Blocking Eisen Score: 0
- Related Tasks: []
- Project(Auto): 목표 → 실행된 결과(계획대로 실행되도록)
- Project People: []
- Label: []
- B(백업): []
- IsBlocked: false
- I(통보 직책): []
- Maintenace Status: ⏳ No Duration 📂 No Project 🕒 No Doing When ⚠️ No Priority 👤 No Assignee 🆕 Recently Added
- Project(Parent Task): []
- Project Status: []
- Goals: []
- ✏️ Meeting Notes: []
- Due Status: ✅Done
- Project Task Last Created: []
- isDoing: false
- High Priority: false
- Eisen Score: -4
- Status: 5_Done
- Blocking: []
- isProcess: false
- Parent item: [“2ed4a6fb-8b06-8004-b8e0-ca134f0d20a5”]
- Parent Function: []
- Success Rate: 1
- isTodo: false
- Display Name: ✅ [SOP] Issue Escalation
- S(지원 직책): []
- Team: []
- test: []
- Urgency: 🔅 Low Urgency
- Due Today: false
- isRelevent: true
- Project’s Active Task #: []
- Date Completed: {“start”:“2026-02-11T23:36:00.000+09:00”,“end”:null}
- StopBot(B): false
- Name: [SOP] Issue Escalation
- Sprint: []
- Project: []