[SOP] Customer Service Processing (자동생성)
Type: 태스크 Status: 5_done
설명
메타 항목 | 값 프로세스 유형 | TA (Trigger→Action) 트리거 | 고객 문의 접수 시 (실시간) 소스 | 자사몰 / 무신사 / 29CM / 채널톡 / 카카오톡 주기 | 일간 (영업 시간 내 수시, 1일 3회 이상 점검) R(실행) | Customer Success Manager A(책임) | Brand Ops Manager 관련 DB | Purpose 고객 문의를 최초 응답 24시간 이내 신속·정확하게 응대하여 고객 만족도를 유지하고, 반복 문의는 FAQ·매크로로 전환하여 CS 효율을 높인다. Scope ✅ 자사몰 Q&A, 무신사/29CM 고객 문의, 채널톡, 카카오톡 채널 ✅ 배송 문의, 사이즈 문의, 상품 문의, 교환/환불 요청 ❌ B2B 바이어 문의 → PROC-B-005 클라이언트 미팅/RFP ❌ 아뜰리에 클라이언트 문의 → 아뜰리에 클라이언트 인바운드 처리 SOP Roles 역할 | 직책 | 책임 R (실행) | Customer Success Manager
메타데이터
- Machine ID: ab56f57e-ec53-fb44-7b71-ddad589228ea
- 소스: notion
- 최종 갱신: 2026-02-12
- 생성일: 2026-02-12
- notionPageId: 3044a6fb-8b06-8173-8b3a-cece33421dd6
- notionDatabase: tasks
- rawPath: raw/notion/databases/tasks/3044a6fb-8b06-8173-8b3a-cece33421dd6.json
- Depth Sum: 0
- Business Day Since Created: 4
- Blocked by: []
- IsBlocking: false
- isRequest: false
- C(자문 직책): []
- Assignee(legacy): []
- Action Status: Recently Added
- Due in 7 Days (1): false
- A(책임): [“선빈 Seonbin”]
- B(백업 직책): []
- R(실행 직책): []
- self: [“3044a6fb-8b06-8173-8b3a-cece33421dd6”]
- Type: [“SOP”]
- Output:
- External Participants: []
- Created at: 2026-02-11T14:35:00.000Z
- Event/Milestone: false
- Context: []
- Last Edited by: 00000000-0000-0000-0000-000000000003
- C(자문): []
- StopBot(C): false
- People(legacy): [“Kawaii”]
- Blocking Status:
- Sub-functions: []
- KPI: []
- Created Time: 2026-02-11T14:35:00.000Z
- I(통보): []
- Rollup: []
- StopBot(I): false
- KPIs: []
- Creator: Kawaii
- StopBot(A): true
- Priority Status:
- Hypothesis: []
- isComplete: true
- Depth: 1
- Total Eisen Score: -4
- Due Tomorrow: false
- Eisen Status: ✅Done
- Input:
- Eisen Tags: []
- A(책임 직책): []
- Last Edited Time: 2026-02-12T15:33:00.000Z
- S(지원): []
- Business Model: []
- StopBot(R): true
- External Organizations: []
- Project(old): []
- Discussion Status: Discussion
- Due in 14 Days: false
- StopBot(S): false
- Sub-item: []
- Past Due: false
- Functions: []
- Description(without name): ✅
- DONE?: true
- Context(Custom): []
- R(실행): [“정유진”]
- Maintenance Score: 5
- isActive: false
- Project Owner: []
- Project Manager: []
- Doing Today?: false
- Blocking Eisen Score: 0
- Related Tasks: []
- Project People: []
- Label: []
- B(백업): []
- IsBlocked: false
- I(통보 직책): []
- Maintenace Status: ⏳ No Duration 📂 No Project 🕒 No Doing When ⚠️ No Priority 👤 No Assignee 🆕 Recently Added
- Project(Parent Task): []
- Project Status: []
- Goals: []
- ✏️ Meeting Notes: []
- Due Status: ✅Done
- Project Task Last Created: []
- isDoing: false
- High Priority: false
- Eisen Score: -4
- Status: 5_Done
- Blocking: []
- isProcess: false
- Parent item: [“b490eb47-8f10-42c0-bcfa-1670f344b99f”]
- Parent Function: []
- Success Rate: 1
- isTodo: false
- Display Name: ✅ [SOP] Customer Service Processing (자동생성)
- S(지원 직책): []
- Team: []
- test: []
- Urgency: 🔅 Low Urgency
- Due Today: false
- isRelevent: true
- Project’s Active Task #: []
- Date Completed: {“start”:“2026-02-11T23:36:00.000+09:00”,“end”:null}
- StopBot(B): false
- Name: [SOP] Customer Service Processing (자동생성)
- Sprint: []
- Project: []